Please use the form below to contact Customer Service. We will help you with all returns, exchanges and damaged, defective or missing product claims. Please make sure you enter a correct email address, this is how we will contact you.
Returns
You have 14 days from the purchase date to file a return request
There is a 15% restocking fee for all returned product.
Product must be unopened and in resalable condition
Only the cost of the product is refunded (less restocking fee), actual shipping costs are non-refundable.
Most orders have subsidized shipping costs The Shipping amount you were charged may be less than the actual shipping cost.
You are responsible for return shipping costs. We recommend insurance and tracking numbers for the return.
Please contact us for a return authorization number.
Please enclose your name, phone number, order number and return authorization number with your return.
Please return to address listed below, unless otherwise directed
Exchanges
Exchanges are just like returns, except there is no restocking fee.
You have 14 days from the purchase date to file an exchange request
Product must be unopened and in resaleable condition.
You are responsible for return shipping costs. We recommend insurance and tracking numbers fo rthe return.
Please contact us for a return authorization number.
Place an order for the product you wish to exchange for.
Please enclose your name, phone number, order numbers and return authorization number with your return.
Please return to address listed below, unless otherwise directed
Once we receive your exchange, we will credit your account.
Damaged/Lost Product
Please contact us with your damage claim
There is a maximum of 45 days from date of shipment to file a claim with UPS/Fedex
All damaged/lost product is insured by the shipper and will be replaced at no cost to you.
Please keep all product packaging, shipper may request inspection.
We will need a picture of the damaged product emailed to us.
Once shipper approves the damage claim, replacement product will be shipped to you.
Defective Product
Please contact us with your defective product claim
Any defective product will be replaced at no cost to you.
Defective products will replaced with like product only.
Some products are warrantied directly with the manufacturer
We will need a picture of any defective product emailed to us.
Please return product to this address, unless otherwise directed.
Missing or Incorrect Product
We will immediately replace any missing or incorrect product in your order.
All shipping charges for the incorrect/missing product will be our responsibility.
We may or may not request the incorrect product returned with our prepaid shipping label.
Return Product to:
Returns Dept. / (Authorization #)
7284 W 200 N
Greenfield, IN 46140
